Recurring Billing and Payment Questions - AlarmClub Security®
Is the First Month-to-Month Bill Prorated?
Your first bill may appear higher than expected due to a prorated amount for the portion of the month that your monitoring system went online. This means that you are charged for the days your system was active in that month, in addition to the regular monthly fee for the upcoming month of service.
Additionally, if there were any past-due amounts on your account, those would also be included in your bill. The automated alarm monitoring charge typically occurs between the 10th and 15th of each month, so it's important to keep track of your billing cycle to avoid surprises.
Is a Credit Card Required?
Yes (We accept Amex®, Discover®, MasterCard® and Visa®).
Can I pay with Affirm®?
Not available for recurring billing (only for part orders).
Can I pay with Amazon®?
Not available for recurring billing (only for part orders).
Can I pay with Paypal®?
Not available for recurring billing (only for part orders).
Is it a Secure Transaction?
The PayPoint payment software utilizes point-to-point encryption (P2PE).
What if I have a Past-Due Amount?
If applicable, any past-due balance will be charged on the provided card.
What is the Recurring Billing Schedule?
The automated alarm monitoring charge will occur between the 10th and 15th of every month in advance on the credit card for the upcoming month of service.
What if my Sales Tax Changes?
We do business throughout the United States (US) and collect sales tax according to the particular states applicable law. If the law regarding any states sales tax changes, we are permitted to collect the appropriate sales tax at that time and correctly apply it on customer's credit card. In the event a customer is charged more or less sales tax than the law dictates in his/her specific location, it is the customer's responsibility to notify us and/or pay the appropriate taxes.
